Customer Policy

Dear Customers,

Please find the following on our customer policy:

General Sales Policies for Treatment Programmes and Products

• Prices will be presented in a clear, simple, and accurate manner and are inclusive of GST.
• All charges, including discounted pricing, will be revealed before purchase confirmation.
• A receipt or proof of purchase will be provided unless the customer declines.
• Payment must be made in full in Singapore Dollars via Cash, PayNow, GrabPay, Nets, Visa, MasterCard, AMEX, or other payments

Specific Sales Policies Relating to Treatment Programmes

• Refund Policy:

  • Treatments are non-refundable after a 5-day cooling-off period.
  • Within the cooling-off period, cancellations will be refunded within 30 days.
  • After the cooling-off period, non-monetary refunds may be exchanged for products or services on a case-by-case basis.

• Cancellation and Refund Charges:

  • If a refund is requested within the cooling-off period, the customer is liable for any bank charges.
  • Refunds will be based on the total value minus the usual ala-carte price of any treatments undertaken.

Packages Sales Policies

• Expiry:

  • All packages expire 1 year from the purchase date, as printed on the receipt.
  • Unutilized credits will be forfeited after expiry.

• Price Changes:

  • Prices may be increased at any time without prior notice.
  • Corresponding package credit prices will increase at the same rate as service item price increases.

• Cooling Off Period:

  • A 5-day cooling-off period allows for a refund of unused credits.
  • Refunds will be the package price less services and products used, calculated at the ala-carte rate.
  • Package credits can be converted to a different service package, subject to credit equivalence adjustments.

Specific Sales Policies Relating to Retail Products Sales

• All retail products are non-refundable.
• Products can be exchanged for another of equivalent value within 2 weeks, provided:
  • The product is in its original packaging and unused.
  • Proof of purchase is presented.

Confidentiality

• All personal data provided will be kept strictly confidential.
• Efforts will be made to ensure compliance with our Personal Data Protection Policy.

Health and Safety Considerations

• We do not provide treatments to pregnant customers due to sensitivity and specific acupressure points.
• Customers who are injured or unwell must declare their condition for case-by-case assessment.

Others

• We reserve the right to change, amend, insert, or delete any terms, conditions, or policies without prior notice.

Thank you for your understanding and cooperation.

Updated: Aug 2024